Terms and conditions
These Terms and Conditions specify the general conditions and ways of provision of services electronically and selling via the Online Shop www.nestof.pl. The Shop is operated by NESTOF Sp. z o.o. with its registered office in Skórzewo ul. Cisowa 18, 60-185 Poznań.
The Seller may be contacted by:
telephone: +48 61 860 51 78,
These Terms and Conditions are always available at the website www.nestof.pl, which allows to download, display and record their contents by printing or saving them to a data carrier at any time.
The words and expressions used in these Terms and Conditions shall have the following meaning:
Business Days – these shall be the days from Monday to Friday, excluding public holidays;
Customer – a natural person with a full legal capacity, a natural person who conducts business activity, a legal entity or an organizational unit without legal personality, vested with a legal capacity by special provisions, who places an order in the Online Shop or uses other Services available in the Online Shop;
Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, Item 93, as amended);
Account – a section of the Online Shop ascribed to the Customer that he can use to perform specific actions in the Online Shop;
Terms and Conditions – this document;
Registration - a one-off action, consisting in the creation of an Account by the Customer, carried out by the Customer using the registration form made available by the Seller on the website of the Online Shop;
Online Shop - websites, through which Customer may place Orders;
Seller – NESTOF Sp. z o.o. with its registered office in Skórzewo ul. Cisowa 18, 60-185 Poznań, entered into the Register of Entrepreneurs maintained by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register, under the No. 0001043085, Taxpayer Identification Number (NIP): 777-340-78-71, National Official Register of Business Entities (REGON) number: 52563975000000.
Goods – the product presented in the Online Shop, with its description available with each of the presented products;
Sales Agreement – a sales agreement of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services – the services rendered electronically by the Seller for the benefit of Customers within the meaning of the provisions of the Act on Rendering Electronic Services dated 18 July 2002 (Journal of Laws No. 144, Item 1204, as amended);
Act on Consumer Rights – the Act on Consumer Rights dated 30 May 2014 (Journal of Laws 2014, No. 827);
Act on Rendering Electronic Services – the Act on Rendering Electronic Services dated 18 July 2002 (Journal of Laws No. 144, Item 1204, as amended);
Order – declaration of the Customer’s will leading directly to the conclusion of a Sales Agreement, specifying in particular the kind and amount of Goods.
The Online Shop may be accessed if the IT equipment used by the Customer meets the following minimum technical requirements:
a computer or a mobile device with access to the Internet,
access to electronic mail,
a browser Internet Explorer - version 11 or newer, Firefox - version 28.0 or newer, Chrome - version 32 or newer, Opera - version 12.17 or newer, Safari - version 1.1. or newer,
Using the Online Shop shall mean every activity of the Customer which familiarizes him with the Shop content.
The Customer shall be obliged in particular:
not to provide and not to transfer any content forbidden by provisions of law, e.g. the content which is defamatory, promotes violence or infringes personal rights and other rights of third parties,
to use the Online Shop in the manner not interfering with its functioning, in particular by using specific software or devices,
not to perform any actions such as: sending unsolicited commercial information (spam) or placing it within the Online Shop,
to use the Online Shop so as not to disturb other Customers and the Seller,
to use all the content within the Online Shop solely for one’s own personal purposes,
to use the Online Shop in accordance with the provisions of law applicable at the area of the Republic of Poland, with the Terms and Conditions, and also with the general rules governing the use of the Internet.
The following Services are made available by the Seller in the Online Shop free of charge :
browsing and searching information published by the Online Shop;
maintaining an Account in the Online Shop;
an interactive contact form allowing Customers to contact the Seller;
posting comments and opinions on Goods in the Online Shop.
Services indicated in paragraph IV.1., are rendered by the Seller 24 hours a day, 7 days a week.
on the provision of service comprising of browsing and searching information available in the Online Shop shall be concluded for a specified period of time and shall be terminated at the time of closing the Online Shop’s website by the User,
on the provision of service which involves maintenance of an Account in the Online Shop shall be concluded for an indefinite period of time and shall be terminated when the Customer submits a request to remove the account or uses the button “Delete Account” (Polish: “Usuń Konto”),
on for the provision of service which involves posting opinions about Goods shall be concluded for a definite period and shall be terminated when the opinion is posted,
on the provision of service which involves making available an interactive form enabling Customers to place an Order in the Shop is concluded for a specified period of time and shall be terminated when the Order is placed.
The Service which involves maintenance of an Account in the Online Shop shall be available upon registration. To register it is required to fill out and accept the registration form available on one of the Online Shop websites.
To register it is required to accept the Terms and Conditions and provide personal data marked as mandatory.
The Customer may post his individual and subjective opinions in the Online Shop in reference, among others, to the Goods or the transaction process. Posting messages, the Customer declares that he holds all the rights to that content, in particular proprietary copyrights, related rights and industrial property rights.
In order to post opinions, Customer may be asked to his or her personal data e.g. e-mail address.
The comments should be composed in a clear and understandable manner, and moreover they must not breach any applicable provisions of law.
The comments must not breach any applicable provisions of law, including third party rights – in particular they must not be defamatory, infringe personal interests or involve a deed of unfair competition.
The posted comments shall be published on the Online Shop websites.
Upon posting the comment, the Customer allows the Seller to use the comment free of charge and to publish it, and also to make compilations of the works within the meaning of the law on copyrights and related rights (Journal of Laws 1994, No. 24 Item 83).
If the Customer breaches these Terms and Conditions, the Seller - after a prior ineffective cease and desist letter setting an appropriate deadline - may terminate the agreement for the provision of Services upon a 14 days’ notice.
The Seller shall have the right to organize occasional competitions and promotions, the terms of which shall always be presented on the Shop websites.
The Online Shop promotions may not be combined unless the Terms and Conditions for the given promotion provide otherwise.
V. The Conclusion Procedure for the Sales Agreement
Information about the Goods as provided on the Shop websites, in particular their descriptions, technical and functional parameters as well as prices constitute an invitation to conclusion of an agreement within the meaning of Article 71 of the Civil Code.
To place an Order, an active electronic mail account is required.
To place an Order via telephone, an access to the telephone line Is required.
To place an Order via electronic mail, an active electronic mail account is required.
The Order may be placed in the Online Shop via an interactive form enabling Customers to place an Order in the Shop, 24 hours a day, 7 days a week, and via Orders placed via telephone or electronic mail, may be placed on Business Days and in the 8:00 – 16:00.
An Order may be placed through:
filling in an interactive form enabling Customers to place an Order in the Shop, including the Customer's details necessary for the execution of the Order, in particular: first and last name, place of residence and e-mail address,
using the Customer’s personal data obtained as a result of prior registration in the Online Shop (purchase via the Customer Account),
placing an Order by telephone using the telephone number provided by the Seller on the Shop's website, including the Customer's data needed to complete the Order, in particular: first and last name, place of residence and e-mail address; name of the Goods and its quantity, form of delivery and method of payment,
placing an Order by sending an e-mail to the e-mail address provided by the Seller on the Shop's website, including the Customer's data needed to complete the Order, in particular: first and last name, place of residence and e-mail address; name of the Goods and their quantity, form of delivery and method of payment.
In order to conclude a Sales Agreement via the Online Store and the Order form provided therein, you should select the goods by taking subsequent technical steps based on messages displayed to the Customer and information available on the website.
Selection of the ordered Goods by the Customer is made by adding them to the “Online Shopping Cart.”.
After provision of all the necessary data by Customer, a clear and visible summary of the Order will be displayed. The summary of the Order will contain following information concerning the Order:
A description of the subject of the Order,
the unit price and the total price of the ordered products or services, including taxes, costs of delivery and additional costs (if any),
ways to contact the Seller and his register data
the selected method and date of payment,
the selected form of delivery,
the time of delivery,
contact information of the Customer,
In order to send the Order, it is necessary to accept the Terms and Regulations, and confirming "Instructions on withdrawal from the sales agreement", providing personal data marked as mandatory and pressing the "Place an Order" button.
Sending an Order by Customer electronically, constitutes an offer to conclude an Agreement for the Sales of the Goods being the subject of the Order.
After placing an Order, the Customer receives an e-mail confirming the receipt of the Order ( with the individual Order number), containing the final confirmation of all important elements of the Order. The Seller may contact the Customer in order to confirm the data.
The offer made electronically shall be binding for the Customer if the Seller sends - to the electronic mail address provided by the Customer - a confirmation of acceptance of the Order for processing, in the form of the Seller’s declaration of acceptance of the Customer’s offer; referred to in the point 4.1. 12 above.
The Order may be placed in the Online Shop via telephone or electronic mail on Business Days and in the hours indicated on the Online Shop website. In order to do that, the Customer should:
provide - in the electronic mail addressed to the Seller - the name and amount of the Goods presented on the Shop website,
select the form of delivery and method of payment from the forms of delivery and methods of payment specified on the Shop website,
provide the information required for processing of the Order, in particular: name and surname, place of residence and email address.
The information about the total value of the Order is always provided by the Seller orally after the completion of the Order and choosing by Customer form of delivery and payment method or by notyfing by e-mail. For the Customers who are consumers according to Article 22 of the Civil Code, after an Order has been placed by electronic mail, the Seller shall always send to the Customer a confirmation of the conditions for the placed Order, which shall include the following information:
a description of the subject of the Order,
a unit price and a total price of the ordered products or services including taxes, together with the costs of delivery and other costs (if any),
ways to contact the Seller and his register data,
the selected method and date of payment,
the selected form of delivery,
the time of delivery,
contact information of the Customer,
the Terms and Conditions,
that the Agreement conclusion imposes the obligation to pay for the placed Order,
the notice on the right to withdraw from Agreement together with an appropriate form.
The agreement shall be concluded when the Customer sends (in response to the confirmation of the Order conditions sent by the Seller) an electronic mail to the Seller’s electronic mail address, where the Customer: accepts the contents of the sent Order and agrees to its processing, and also accepts the Terms and Conditions and acknowledges the notice on withdrawal from agreement.
Securing, making available and confirming to the Client the essential provisions of the Sales Agreement for the sale of Goods, takes place by sending them to the Client to the e-mail address provided and by attaching to the shipment containing the Goods a printout of the confirmation, specification of the Order and VAT invoice.
The sales agreement shall be concluded in Polish and its provisions shall correspond to the Terms and Conditions.
Delivery of the Goods is limited to Republic of Poland and it is performed to the address indicated by the Customer when placing the Order.
As regards delivery within the Republic of Poland, the Customer may choose the following forms of delivery of the ordered Goods:
by a courier company,
personal pick-up at the Seller’s personal pick-up point.
In addition, delivery costs will be indicated at the time of placing the Order.
Delivery is made immediately, not later than within 30 days from the conclusion of the contract.
The Seller shall be liable for defects of goods in accordance with the provisions laid down in the Civil Code, in particular according to Articles 556 and 556 -556 of the Civil Code.
VII. Prices and methods of payment
The prices for the Goods are provided in PLN and and they include all the components like VAT, customs duties and other fees.
The Customer may choose the following payment methods:
bank transfer to the Seller’s bank account (in this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer, and the Goods shall be dispatched immediately after the funds are credited on the Seller’s bank account and after the Order is completed);
cash upon personal pick-up - payment at the Seller’s personal pick-up point (in this case the Order shall be processed immediately after the Seller sends a confirmation of acceptance of the Order to the Customer, and the Goods shall be released at the Seller’s personal pick-up point);
cash, COD - payment to the delivery service at the moment of collection (in this case the processing of the Order and its dispatch shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer and after the Order is completed);
VIII. The right to withdraw from the agreement
The Customer who is a Consumer, according to Article 22  of the Civil Code, may withdraw from it without specifying the reason by submitting an appropriate declaration within 14 days. To keep this deadline it is enough to send this declaration before its lapse.
The Customer may compose the declaration by himself or use the form of declaration of withdrawal from agreement, which constitutes Appendix No. 1 to the Terms and Conditions.
The 14-days’ deadline shall be calculated from the day when the Goods were delivered or - in the case of an agreement for Services - from the day it was concluded.
Upon receipt of the Consumer’s declaration of withdrawal from agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from agreement to the Consumer’s electronic mail address.
The right to withdraw from agreement shall be excluded in the following cases:
for rendering services, if the Seller has performed the service in full with express consent on the part of the Consumer who had been informed - before the service was commenced - that upon completion of the service he shall lose the right to withdraw from agreement;
for an agreement the price or remuneration for which depends on fluctuations on the financial market that are beyond control of the Seller and that may occur before the lapse of the time allowed for withdrawal from the agreement;
for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Consumer or serving to satisfy his unique needs;
for an agreement where the subject of the service are Goods which deteriorate quickly or have a short shelf life;
for an agreement where the subject of the service are Goods delivered in a sealed packaging that cannot be returned if opened, due to health protection issues or for sanitary reasons, if the packaging is opened after delivery;
for an agreement where the subject of the service are Goods which after delivery, due to their nature, remain inseparably connected with other items;
for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed on conclusion of the Sales Agreement, and which may be delivered only after 30 days, and the value of which depends on fluctuations on the market that are beyond control of the Seller;
for an agreement where the Consumer expressly requested the Seller to visit him in order to perform an urgent repair or maintenance; if the Seller additionally performs other services than those requested by the Consumer, or if he delivers other Goods than the spare parts necessary for the repair or maintenance, the Consumer shall have the right to withdraw from agreement as regards the additional services or Goods;
for an agreement where the subject of the service are audio or video recordings or computer software delivered in a sealed packaging, if the packaging is opened after delivery; the delivery of journals, periodicals or magazines, except for a subscription agreement;
for an agreement concluded in a public auction;
for an agreement for rendering services in the scope of accommodation, other than for residential purposes, transport of items, car rental, catering, services connected with leisure, entertainment, sports or cultural events, if the agreement indicates the day or period when the service is to be rendered;
for an agreement for the delivery of digital content which is not recorded on a material carrier, if the performance of the service commences upon an express consent of the Consumer before the lapse of the time for withdrawal from agreement and after he has been informed by the Seller about losing the right to withdraw from the agreement.
In the case of withdrawal from a remote Agreement, such an Agreement shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item. The items should be returned immediately, not later than within 14 days. The purchased Goods should be returned to the address of the Seller.
The Seller shall immediately, but not later than within 14 days from receipt of the Consumer’s declaration on withdrawal from agreement, return to the Consumer all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer. The Seller may withhold the refund of payment received from the Customer until he receives the returned item or the Customer provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Customer by himself.
If the form of delivery of the Goods selected by the Customer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the Consumer any additional costs he has incurred.
The Customer shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur than cost.
In the case of Consumers withdrawing from the Contract and returning the Goods from outside the European Union, the Seller may charge a handling fee associated with customs handling of the shipment. The Seller may also oblige the Consumer to use the appropriate customs procedure to return such Goods.
IX. Complaints for the Goods under warranty
The Seller shall be liable towards the Customer, including the Customer who is a Consumer according to Article 22  of the Civil Code, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code.
Complaints arising out of a breach of the Customer’s rights guaranteed by law or under these Terms and Conditions should be sent to the following address NESTOF Sp. z o.o., Skórzewo ul. Cisowa 18, 60-185 Poznań, to the electronic mail address: email@example.com.
In order for the complaint to be processed, the Customer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address indicated in the Paragraph 2 hereinabove.
The Seller undertakes to process each complaint within 14 days.
If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request. The Seller shall refund the delivery costs to the Customer.
The Seller is not a manufacturer of the Goods. The Manufacturer shall be liable for the warranty of the sold Goods on the terms and for the period indicated in the warranty card. If the warranty document provides for such a possibility, the Customer may submit his claims under the manufacturers warranty directly to the authorized service, whose address can be found in the warranty card.
X. Complaints for electronic services
The Customer may complain to the Seller about functioning of the Shop and using the Services. Complaints may be submitted in writing to the following address: NESTOF Sp. z o.o., Skórzewo ul. Cisowa 18, 60-185 Poznań, to the electronic mail address: firstname.lastname@example.org.
In the complaint, the Customer should indicate his name and surname, address for correspondence, the kind and description of the present problem.
The Seller undertakes to process each complaint within 14 days, and if this is not possible - to inform the Customer within that time when the complaint will be processed. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, within 7 days from the date when the Customer received the request.
XI. Out-of-court ways of settling complaints and pursuing claims
The Customer who is a Consumer has, among others, the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:
he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement.
has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Customer and the Seller.
may obtain free support for settlement of the dispute between the Customer and the Seller, using also the support of the poviat (municipal) consumer advocate or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline 800 007 707 and by the Society of Polish Consumers at the email address email@example.com.
may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.
XII. Final Provisions
All and any rights of the Online Shop, including proprietary copyrights, intellectual property rights to its name, internet domain, the Online Shop website, and also to forms, logotypes are the property of the Seller and may be used solely in the manner indicated in and consistent with the Terms and Conditions.
Any disputes arising between the Seller and the Customer who is a Consumer shall be settled by competent courts in accordance with applicable provisions of the Code of Civil Procedure.
Any disputes arising between the Seller and the Customer who is not a Consumer within the meaning of Article 22 of the Civil Code shall be settled by a competent court of jurisdiction proper for the seat of the Seller.
The matters not provided for in these Terms and Conditions shall be governed by the provisions of the Civil Code, the Act on Rendering Electronic Services, the Act on Consumer Rights and other applicable provisions of Polish law.
Each Customer shall be informed about any changes to these Terms and Conditions by information available at the homepage of the Online Shop presenting a list of amendments and their effective dates. The Customers who possess an Account shall be additionally informed about the changes and presented with their list by a message sent to their electronic mail address. The effective date for any amendment shall fall at least 14 days after its publication. If the Customer who has a Customer Account does not accept the new content of the Terms and Conditions, he shall be obliged to inform the Seller about it within 14 days from being informed about the amendment of the Terms and Conditions. Failure to accept shall result in termination of agreement.